Terms and Conditions
If you cancel
The 10% confirmation fee, from your booking, is non-refundable to cover costs of booking tours and/or services.
You can cancel tours within 5 days before departure of the tour you booked without any extra costs.
If tour is cancelled less than 5 days before tour departure, but longer than 48 hours before, 50% will be refunded of the tour price.
Cancellations made less than 48 hours before a tour are non refundable.
Minimum numbers apply.
There is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements.
In the event of this occurring, you will be offered the same tour with our partner or an alternative date.
Cancellation due to weather or others
If we cancel your tour due to weather conditions or any other circumstances beyond our control you will always receive a full refund.
Go To Joy Iceland ehf cannot be liable to any loss, damage, accidents, injuries or sickness during your tour. The same applies for any changes in to your schedule due to weather, strikes or any other force majeure.
Go To Joy Iceland ehf reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons.
We advise all travellers to purchase a comprehensive travel insurance to minimise possible loses due to unforeseeable situations during your travel.
Seats cannot be guaranteed unless reserved or booked at least one day before scheduled departure time.
Go To Joy Iceland ehf offer child and youth discounts for children travelling with an adult, maximum of one child or youth per adult.
Pick up and drop off service
Pickup is offered at all Reykjavik hotels, hostels and guesthouses, private homes or Airbnb accommodation but you might have to make your way to the closest pickup location. Your hotel reception will help you find it, or if staying in a private accommodation, please visit the tour bus stops website at http://www.busstop.is
Please be ready on time for your pickup Location point about 30 minutes before departure time.
Drop-off starts after indicated arrival time. Please note that drop-off locations may not be directly in front of your hotel/ guest house depending on actual conditions (e.g. narrow streets, coach size, roadworks, etc.).
Please note that indicated return times refer to guided tours only, during winter return times can vary due to weather conditions.
- Transport by Minibus.
- A lot of FUN.
- Pick up outside your accommodation or the nearest tour bus stops of your accommodation in Reykjavik
- English Audio guide.
- Free WiFi on board.
- Drop off outside your accommodation or the nearest tour bus stops of your accommodation in Reykjavik
- Unless specifically listed, meals and refreshments are not included.
- During full day excursions there is a lunch stop at a local restaurant.
- All admission to sites, museums or exhibitions visited are not included, unless otherwise stated in tour description.
Please notice that prices online can change without notice due to currency inflows.
All prices are listed in Icelandic Krona (ISK). Likewise, all purchases are charged in ISK and all refunds are issued in ISK.
Go To Joy Iceland ehf accept no responsibility for any fluctuations in currency exchange rates that might occur from the time of a booking until a refund is issued.
Live and audio guide in English.
Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season. Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour.
Food & beverages
Kindly limit consumption of food to “snack type foods” (candy, chips, cookies etc.). Only beverages in covered containers are allowed on board.
When a passenger has any special needs or requests, please notify Go To Joy Iceland ehf as soon as possible. We try to fulfil our customers’ wishes at all times
All credit card transaction processes have been verified by Borgun.(https://www.borgun.com/) and are safeguarded at all times.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
- Go To Joy Iceland ehf needs to perform a contract with you
- You have given Go To Joy Iceland ehf permission to do so
- Processing your personal information is in Go To Joy Iceland ehf legitimate interests
- Go To Joy Iceland ehf needs to comply with the law
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Go To Joy Iceland ehf follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Go To Joy Iceland ehf uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Note that Go To Joy Iceland ehf has no access to or control over these cookies that are used by third-party advertisers.
Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
https://gotojoyiceland.com/ may uses Google AdWords for remarketing
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Protection of Certain Personally-Identifying Information
Go To Joy Iceland ehf discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Go To Joy Iceland’s ehf behalf or to provide services available at Go To Joy Iceland’s ehf website (s), and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Go To Joy Iceland’s ehf website(s), you consent to the transfer of such information to them. Go To Joy Iceland ehf will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Go To Joy Iceland ehf discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Go To Joy Iceland ehf believes in good faith that disclosure is reasonably necessary to protect the property or rights of Go To Joy Iceland ehf, third parties or the public at large.
If you are a registered user of https://gotojoyiceland.com/ and have supplied your email address, Go To Joy Iceland ehf may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Go To Joy Iceland ehf and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Go To Joy Iceland ehf takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Go To Joy Iceland ehf may collect statistics about the behavior of visitors to its website(s). Go To Joy Iceland ehf may display this information publicly or provide it to others. However, Go To Joy Iceland ehf does not disclose your personally-identifying information.
This site may use affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.
Those who engage in transactions with Go To Joy Iceland ehf – by purchasing Go To Joy Iceland’s ehf services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Go To Joy Iceland ehf collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Go To Joy Iceland ehf. Go To Joy Iceland ehf does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Go To Joy Iceland ehf does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website(s), we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Right to modify
Go to joy Iceland ehf reserves the right to modify or amend its Terms of Service at any time without notice. Go to joy Iceland ehf also reserves the right of final decision on the interpretation of its Terms of Services above and the Terms and Conditions of the website.
Comments or Complaints
Go To Joy Iceland ehf welcome all clients to comment and provide feedback on the tours; the recommended way is to send us an email, [email protected]
Go To Joy Iceland ehf always strive to provide the best service possible. If you are not satisfied with the services for any reason please contact us as soon as possible.
Go To Joy Iceland ehf welcome you to participate on our tours.
Do not hesitate to contact us via phone.
- Monday – Friday 10:00 am – 6:00 pm GMT
- Saturday – Sunday 12:00 am 4:00 pm GMT
Emails will be answered during office opening hours.
Last update: April 19th, 2020